In the context of the evolving Coronavirus (Covid-19) situation, we are committed to helping you with your event planning. We recognise that many customers are changing their plans and to provide you with flexibility and peace of mind we are able to offer you the following options for all future hires until further notice.
Cancel Your Booking
You can cancel your booking and receive a Cancellation Voucher (credit note) valed or 12 months and redeemable for the same value. Please email bookings@dcbouncycastles.co.uk or phone us to cancel your booking.
Amend Your Booking Online
If you wish to change your hire date, you are able to amend your booking by emailing us at bookings@dcbouncycastles.co.uk. To amend your booking date for the same inflatable or party, subject to availability and rates, If your amended date costs more, all you will have to do is pay the difference in price.
If you no longer wish to hire the inflatable/ party we regret we are unable to refund non-refundable rate.
Terms and Conditions - Cancellation Vouchers
We understand that you may need to change your hire plans due to the outbreak of coronavirus. We are offering vouchers (credit note) for hire bookings made at dc entertainment. These vouchers will be issued and redeemed subject to the terms and conditions stated below.
Conditions for issuing a voucher:
You will receive a voucher via email (to the email address used for making the original booking) within a few working days after cancellation. The voucher will have a value which is equivalent to the full amount of the hire cost, including any other extras cost, that was paid by you.
You will receive a voucher only when you are cancelling a booking, and you will only receive a voucher if your cancellation meets the conditions stated below:
1. The cancellation must be made on our website www.dcbouncycastles.co.uk. Please email or call to cancel your booking.
5. The voucher will not be valid in the following situations:
A. pay-on arrival hire;
B. on past hires or any booking that has already been cancelled or lapsed (whether as a no-show or otherwise); and;
Conditions for redeeming a voucher:
The voucher issued to you by email (as described above) may be used for any new booking. After applying the voucher, and if the new booking complies with these terms and conditions, a new discounted value will be displayed on our website before you proceed to pay for the booking.
Your new booking must meet the following conditions:
1. The new booking must be made on our website www.dcbouncycastles.co.uk
2. You may only redeem one voucher in one transaction. Any amount that is not applied in that transaction will be forfeited and accordingly, no credit will remain on that voucher after it is used once.
3. The voucher issued via email will be linked to that email address. If the new booking is made by another person (as presented by a different email address), the voucher will not be valid.
4. You may cancel your new booking and you will be issued a new voucher if your second (or any further subsequent) cancellation meets the conditions stated.
5. Other limitations. The voucher is not valid in the following situations
A. together with any other promotions or discounts;
B. pay-on arrival bookings;
C. on past purchases or any booking that has already been paid; and
6. If the price for a new booking is higher than the value of the voucher, you will be required to pay the difference.
General
1. In addition to the terms and conditions stated above, all bookings are subject to dc entertainment standard terms and conditions which can be viewed at www.dcbouncycastles.co.uk . If there is any conflict between these terms and conditions and dc entetainments standard terms and conditions, dc entetainments standard terms and conditions will apply (except when the conflict relates directly to the issuance and redemption of any voucher, these terms and conditions will apply to resolve the conflict).
2. Bookings are subject to availability at the time of booking. DC Entertainments reserves the right to (i) amend these terms and (ii) change or cancel any vouchers, at any time in connection with any circumstances outside of its control.
3. The vouchers are not redeemable for cash or any other form of credit and have no value until presented for redemption in accordance with the terms and conditions stated above.
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