Frequently Asked Questions
Do I need to pay a deposit/booking fee?
Yes a non refundable £10 booking fee is required at the time the booking is placed. Please note under distance selling regulations we are obliged to advise that the 14 day cooling off period does not apply to deposits/booking fee in this instance. The outstanding balance needs to be paid before or on delivery.
Deposit will be refunded as a digital credit in the event of adverse weather conditions for inflatables. In the event of illness, we will allow the deposit to be used against a future booking within the next 12 months of the date of the events.
What areas do you cover
Lichfield, Burntwood, Tamworth, Rugeley, Burton on Trent and Cannock areas.
Is my garden suitable?
Your garden/venue must have adequate space to enable the castle to be set up safely.
An additional 2ft is required either side of the castle to allow for movement, 3ft at the back for the blower and 5ft at the front for crash mats. Therefore if you are hiring a 11x15 castle you will require a space of 15ft wide and 21ft long. We will need to move the equipment using trollies as they are heavy, therefore we need reasonable access preferably via a side gate/garage. We can go through your property but the route needs to be clear.
Each castle has 6 anchor points that must be staked into the ground to ensure the castle does not lift. Therefore outdoor hires must be on grass areas. Sandbags can be used for indoor hires.
For obvious safety reasons bouncy castles must also be on a reasonably flat area, free of obstructions.
If you are unsure, please contact us If we arrive at your venue and is deemed un-suitable, we will have no option but to cancel the booking. If you are using communal gardens or land that you do not own outright you may need permission from the owner, please contact us for further help.
What time do you deliver?
We start delivering castles from 7.45am - 11.30am for outdoor hires. All outdoor bookings are done by a route planner and are normally done on 1st drop off - 1st collection basis. Collections start from 6pm unless otherwise agreed
Indoor Hires
For indoor or events we will deliver at an agreed time with the customer. Just put your delivery and collection times on the booking form allowing 30mins either side of your event typical set up takes 15 minutes.
Winter collection Hours and outdoor hires.
Our outdoor hires times change from 1st October our collection times are 5pm for October and 4.30 for 1st November to February 28th.
For all other items we will deliver at a time agreed with the customer.
Can I hire my item overnight?
Yes all of our items can be hired overnight there is a charge of £50 normally only 1 overnight charge will apply.
What electricity requirements are needed?
A power socket is needed within 30 metres; otherwise please ask us about hiring a generator.
Does someone stay with my hired item?
A member of staff can stay with the item from £25 per hour.
How and when do I pay the remaining balance?
Once your deposit has been paid you will get a confirmation email and then the remaining balance for your booking can be paid cash on delivery. Unless you would rather pay in full before your hire date, this can be paid Cash (preferred) card or bank transfer
How do I book?
You can book by selecting 'book now' button on the equipment you'd like to book, by sending an enquiry through the Contact Us page. Or email us directly at bookings@dcbouncycastles.co.uk or finding us on facebook @dcbouncycastles
Once we have all of your details we will send you an email invoice to pay your deposit, once we have received your deposit we will send another email to confirm your booking 2 days before your event.
Do I pay cancellation fees?
We do not require wet weather cancellation fees. Although many of our outdoor inflatables do have rain covers attached, if the weather is too bad you can cancel on the day as long as you give us at least two hours notice by calling us on 0772 093702.
If you cancel on the day due to wet weather then your deposit can be transferred to another date within 12 months of the original hire date.
We do charge 25% of the booking total if you cancel within 7 days of the booking date. Cancellations within 4 hours or upon delivery will be met with 100% of the booking cost.
Cancellations:
Cancellations within 7 days of the hire date are subject to a 25% charge of the total hire charge.
Cancellations within 48 hours of the hire date are subject to a 50% charge of the total hire charge.
Cancellations within 4 hours of the delivery time or upon delivery will be subject to 100% charge of the total hire charge.
Cancellations can be made on the day of hire if wet weather occurs (subject to our discretion) as long as at least 2 hours notice is given by calling us on 0779 209 3702
Cancellation during a hire:
If you decide to end your hire early due to wet weather there is there is No Refund. We are not RESPONSIBLE for the weather!
If you cancel within the time scales above then your cancellation amount will include deposit amount paid.
E.g. If you hire an inflatable for £100 and pay £10 deposit (leaving £90 to pay on the day) then you cancel within 24 hours of the hire date you will incur a 50% charge of the total hire charge, which will mean there is £40 to pay for the cancellation as you already paid £10 deposit.
Please note: It is the hirers responsibility to check the space required for their chosen inflatable and ensure there is enough space provided, this includes the ceiling height to the lowest part in indoor venues. All sizes are written on each inflatable description. On delivery, if the inflatable will not fit in the space provided the hirer will still be charged the total outstanding amount of the hire. We cannot be held responsible if the inflatable does not fit. All required sizes are clearly shown on each description.
Do I pay the same price however long I hire for?
In short yes. We charge the same price for 2 hours or for 7 hours unless otherwise stated on the individual items. As it is the same work involved, delivery costs, insurance etc.
Does the inflatable have to be on grass?
No, most of our bouncy castles and inflatables can be put on certain hard standing areas such as concrete or tarmac.
Bouncy castles by law require to be anchored down with at least 163kg of weight on each anchor point. Small bouncy castles have a minimum of 6 anchor points meaning a small castle requires 978kg of weight. On grass this is easily obtained by knocking large pegs into the ground. However obviously this cannot be done on hard standing.
The only way to achieve this is by using sand bags however this is not viable to carry almost 1 tonne of weight per castle. Instead we drill 6 x 10mm holes and bolt the castle into the ground.
This is the only safe and realistic way to obtain the specified weight needed to ensure the castle is set up safely.
Afterwards the holes are then filled with mastic to ensure the weather doesn’t damage your area.
We can also setup on slabs or block paving however this does mean we would need to remove the slabs or block where we need to place the anchor pegs.
What time is your latest collection?
Our latest collection time is 18:00 for out door hires anything after that is chargeable.
Alternatively all of our equipment is available for overnight hire for an extra £50, they must be in a securely locked, rear garden or indoors.
Please note we do not allow any over night hire on licensed premises.
Accidental damage waiver
This can be taken and covers the hirer from accidental damage to any of our items, this does not cover loss, theft or malicious damage. (where the hirer has not followed instructions given). The maximum level of cover for damage is £500
Delivery Policy
The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if you can help you out. If you book using a different postcode or misleading postcode to where your actual event is and its not on our list we have the right to cancel at any time with full payment No refund will be issued!
If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity and provide a full refund. Delivery times can be arranged during the booking process.
Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location/surface