Frequently Asked Questions
What areas do you deliver to?
We are based in Elmhurst near Lichfield however we cover most of staffordshire and the west Midlands including Fradley, Abbots Bromley, Kings Bromley, Uttoxetor, Hill Ridware, Sutton Coldfield, Burton on Trent, Alrewas, Barton under Needwood, Stafford, Brownhills, Burntwood, Gentleshaw, Norton Canes, Cannock, Rugeley, Handsacre,Amitage, Uttoxeter, Hednesford,Heath Hays, Tamworth and every where in between.
Do I need to pay a deposit?
Yes, we require a minimum of £10 deposit on all of our bookings. Deposits can be paid via PayPal or Card and must be received within 48 hours to secure your booking.
How and when do I pay the remaining balance?
Once your deposit has been paid then the remaining balance for your booking can be paid cash on delivery. Unless you would rather pay in full before your hire date, this can be paid via bank transfer or cheque.
How do I book?
You can book by selecting 'book now' button on the equipment you'd like to book, by sending an enquiry through email us directly at firstname.lastname@example.org or finding us on facebook @dc Entertaiment.
Once we have all of your details we will send you an email invoice to pay your deposit, once we have received your deposit we will send another email to confirm your booking.
Do I pay cancellation fees?
We do not require wet weather cancellation fees. Although many of our outdoor inflatables do have rain covers attached, if the weather is too bad you can cancel on the day as long as you give us at least two hours notice by calling us on 0779 209 3702.
If you cancel on the day due to wet weather then your deposit can be transferred to another date within 12 months of the original hire date.
We do charge 25% of the booking total if you cancel within 7 days of the booking date. Cancellations within 4 hours or upon delivery will be met with 100% of the booking cost.
Cancellations within 7 days of the hire date are subject to a 25% charge of the total hire charge.
Cancellations within 24 hours of the hire date are subject to a 50% charge of the total hire charge.
Cancellations within 4 hours of the delivery time or upon delivery will be subject to 100% charge of the total hire charge.
Canellations can be made on the day of hire if wet weather occurs (subject to our discretion) as long as at least 2 hours notice is given by calling us on 0779 209 3702
If you cancel within the time scales above then your cancellation amount will include deposit amount paid.
E.g. If you hire an inflatable for £100 and pay £10 deposit (leaving £90 to pay on the day) then you cancel within 24 hours of the hire date you will incur a 50% charge of the total hire charge, which will mean there is £40 to pay for the cancellation as you already paid £10 deposit.
Please note: It is the hirers responsibility to check the space required for their chosen inflatable and ensure there is enough space provided, this includes the ceiling height to the lowest part in indoor venues. All sizes are written on each inflatable description. On delivery, if the inflatable will not fit in the space provided the hirer will still be charged the total outstanding amount of the hire. We cannot be held responsible if the inflatable does not fit. All required sizes are clearly shown on each description.
Do I pay the same price however long I hire for?
In short yes. We charge the same price for 2 hours or for 7 hours unless otherwise stated on the individual items. As it is the same work involved, delivery costs, insurance etc.
Does the bouncy castle have to be on grass?
No, most of our bouncy castles and inflatables can be put on certain hard standing areas such as concrete or tarmac. However this does incur an additional £10 charge for this.
Bouncy castles by law require to be anchored down with at least 163kg of weight on each anchor point. Small bouncy castles have a minimum of 6 anchor points meaning a small castle requires 978kg of weight. On grass this is easily obtained by knocking large pegs into the ground. However obviously this cannot be done on hard standing.
The only way to achieve this is by using sand bags however this is not viable to carry almost 1 tonne of weight per castle. Instead we drill 6 x 10mm holes and bolt the castle into the ground.
This is the only safe and realistic way to obtain the specified weight needed to ensure the castle is set up safely.
Afterwards the holes are then filled with mastic to ensure the weather doesn’t damage your area.
We can also setup on slabs or block paving however this does mean we would need to remove the slabs or block where we need to place the anchor pegs.
What time is your latest collection?
Our latest collection time is 19:00 throughout the year.
Alternatively all of our equipment is available for overnight hire for an extra £30, they must be in a securely locked, rear garden or indoors. Please note we do not allow any over night hire on licensed premises.