Q:How do I book?
A:The preferred method is by phoning us, alternatively you can email us at: sales@dcbouncycastles.co.uk

Q:How much notice do I need to give you before a booking?
A:You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment.

Q:When are your bouncy castles available?
A:Our castles are available 7 days a week all year round, including Bank Holidays.

Q: Do you carry Public Liability Insurance?
A: Yes DC Bouncy Castles Bouncy Castles has £1 million pounds full Public Liability Insurance. All current safety and insurance documents are available to see on request.

Q: Do you do both indoor & outdoor events?
A: Yes, for outdoor events rain covers / sun shades are provided for the all arched and enclosed castles as well as a cover for the bouncy castle inflator which is suitable in event of light rain.

Q: How safe are the castles that you supply?
A: Very safe each bouncy castle comes with its own Safety Certificate. all electrical items are Pat Safety Tested included in the hire are Padded safety mats and an extra long extension lead with RCD adaptor

Q: Are there any booking charges or cancellation fees?
A: No a booking deposit is not required, and cancellations or re-scheduled bookings are allowed right up to the start of your event

Q:How do I pay?
A:Most people choose to pay cash on delivery, we do not accept credit card payments. Cheques WILL NOT be accepted on the day. Cheque payments need to be received in sufficient time for funds to clear before the booking date.

Q: Do you require a deposit on the day I hire your facilities?
A: No a deposit is not required, We simply ask that our equipment is in the same condition than when it was left with you.

Q: Can I hire a castle and charge a pay per play system?
A: Yes but we strongly recommend that you take out your own Public Liability Insurance for your event in case of injury. We also ask that you do not add posters or other promotional materials on our castles without permission..

Q: Can you provide supervisors for my event?
A: Yes thats not a problem please contact us for more information.

Q: When do you require the payment?
A: Payment is required at the start of your hire period.

Q: How much space do I need to leave for the castle?
A: There must be a minimum of an additional 3ft at front & back of the castle (for the blower and easy access) and we recommended that there is an additional 2-3ft on either side of the castle. Please also ensure that there is enough room to bring the castle to the area where you would like it set up, as a trolley is used.

Q: What time do you deliver and collect the castles?
A: Deliveries and collections times are flexible, although typically delivery is made around 9:30am and collection around 7:30pm. although pick up time can be arranged later, but this needs to be arranged when you book.

If you have booked a hall for your party we can accommodate special delivery times providing it is confirmed at time of booking.

Q: Is your equipment clean?
A: Yes. Equipment is checked after each use to ensure that it remains clean. We do ask that if you do make a mess on our equipment, that you clean it up as quickly and safely as possible as, if their is substantial mess, a cleaning charge may have to be taken out of your deposit.