Get asked lots of Questions if you are unsure of
any thing please contact us.
do I book?
A:The preferred method is by phoning us, alternatively
you can email us at: firstname.lastname@example.org
much notice do I need to give you before a booking?
A:You can book anytime however bookings get very
busy so please book as early as possible to avoid
are your bouncy castles available?
A:Our castles are available 7 days a week all year
round, including Bank Holidays.
Do you carry Public Liability Insurance?
A: Yes DC Bouncy Castles Bouncy Castles has £1
million pounds full Public Liability Insurance.
All current safety and insurance documents are available
to see on request.
Do you do both indoor & outdoor events?
A: Yes, for outdoor events rain covers / sun shades
are provided for the all arched and enclosed castles
as well as a cover for the bouncy castle inflator
which is suitable in event of light rain.
How safe are the castles that you supply?
A: Very safe each bouncy castle comes with its own
Safety Certificate. all electrical items are Pat
Safety Tested included in the hire are Padded safety
mats and an extra long extension lead with RCD adaptor
Are there any booking charges or cancellation fees?
A: No a booking deposit is not required, and cancellations
or re-scheduled bookings are allowed right up to
the start of your event
Q:How do I pay?
A:Most people choose to pay cash on delivery, we
do not accept credit card payments. Cheques WILL
NOT be accepted on the day. Cheque payments need
to be received in sufficient time for funds to clear
before the booking date.
Do you require a deposit on the day I hire your
A: No a deposit is not required, We simply ask that
our equipment is in the same condition than when
it was left with you.
Can I hire a castle and charge a pay per play system?
A: Yes but we strongly recommend that you take out
your own Public Liability Insurance for your event
in case of injury. We also ask that you do not add
posters or other promotional materials on our castles
Can you provide supervisors for my event?
A: Yes thats not a problem please contact us for
When do you require the payment?
A: Payment is required at the start of your hire
How much space do I need to leave for the castle?
A: There must be a minimum of an additional 3ft
at front & back of the castle (for the blower
and easy access) and we recommended that there is
an additional 2-3ft on either side of the castle.
Please also ensure that there is enough room to
bring the castle to the area where you would like
it set up, as a trolley is used.
What time do you deliver and collect the castles?
A: Deliveries and collections times are flexible,
although typically delivery is made around 9:30am
and collection around 7:30pm. although pick up time
can be arranged later, but this needs to be arranged
when you book.
you have booked a hall for your party we can accommodate
special delivery times providing it is confirmed
at time of booking.
Is your equipment clean?
A: Yes. Equipment is checked after each use to ensure
that it remains clean. We do ask that if you do
make a mess on our equipment, that you clean it
up as quickly and safely as possible as, if their
is substantial mess, a cleaning charge may have
to be taken out of your deposit.
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